Shipping and Returns


Shipping Policy

Shipping is available to Australia and New Zealand only.

Shipping to other International destinations coming soon.



Order Processing

All products are custom-made and a production period of 3–5 business days is required before the order is dispatched. This production time is in addition to the shipping time frames listed below.


 

Domestic Shipping (within Australia)

  • Standard Shipping: $11
  • Free standard shipping over $249
  • Express Post: $15



Shipping charges are applied at checkout.


  • Standard Shipping: Estimated delivery within 5–7 business days.
  • 

Express Post: Estimated delivery within 1–3 business days.

*Delivery timeframes may be longer in busy holiday periods, or to regional destinations.

 

International Shipping (New Zealand)

  • Standard Shipping Flat Rate $30 AUD 

Shipping charges are applied at check out.

  • Estimated Delivery 6-20 business days.

All international orders come with Parcel tracking. Shipping times may vary depending on your country and local custom processing times.

 

Duties, Taxes, and Import Fees

International customers are responsible for any applicable customs fees, duties, or taxes as these are not covered in the purchase price. To avoid surprises, please check your countries import regulations before finalising your order

 

Returns Policy


Custom Made Products


All Monty travelers notebooks are made to order according to the purchasers customisation. Customisations include leather colour, hardware, cord colour and charms. As each item is individually produced according to the customer’s specifications, exchanges are not available.

Customers are advised to ensure all customisation details are correct prior to placing an order.

 

Quality Guarantee


Returns are accepted only in the case of a defective product. If you believe your item is defective, you must contact us at montychapters@gmail.com within 7 days of receiving your order.

You must contact us before sending the item back, as unauthorised returns will not be accepted.

  • When contacting us regarding a defect, you will be required to provide:
  • Your order number

  • Clear photos of the defect

  • Confirmation that the item is unused

  • Acknowledgement that the item is in its original condition and accompanied by its original packaging


If a return is approved, the product must be returned in its original condition, unused, and in its original packaging.

The cost of return shipping is the responsibility of the customer, and this amount will not be reimbursed.

Once the returned item has been received and inspected, an appropriate resolution will be issued. This may include a replacement or a refund, depending on the nature of the defect and product availability.