Refund policy

All Monty travelers notebooks are custom-made products. As each item is individually produced according to the customer’s specifications, exchanges are not available. Customers are advised to ensure all customisation details are correct prior to placing an order.

Returns are accepted only in the case of a defective product. If you believe your item is defective, you must contact us within 14 days of receiving your order. You must contact us before sending the item back, as unauthorised returns will not be accepted.

When contacting us regarding a defect, you will be required to provide:

• Your order number

• Clear photos of the defect

• Confirmation that the item is unused

• Acknowledgement that the item is in its original condition and accompanied by its original packaging

If a return is approved, the product must be returned in its original condition, unused, and in its original packaging. The cost of return shipping is the responsibility of the customer, and this amount will not be reimbursed.

Once the returned item has been received and inspected, an appropriate resolution will be issued. This may include a replacement or a refund, depending on the nature of the defect and product availability.